PRIVACY POLICY
Last Updated: [29/09/2016]
1. Introduction
Welcome to Uma Sanjeevani Health Centre Pvt Ltd (“Uma Sanjeevani Hospital”, “we”, “us” or “our”).
We respect the privacy of our patients, visitors, website users and individuals who contact us through our website, telephone, WhatsApp, Facebook, Instagram, Meta advertisements, online forms or other communication channels.
This Privacy Policy explains how we collect, use, store, protect and otherwise process personal information provided to us when you enquire about our healthcare services, request an appointment, submit a lead form or communicate with us.
Our hospital is located at:
Uma Sanjeevani Health Centre Pvt Ltd
1, Dakshin Marg, DLF Phase 2, Gurgaon, Haryana – 122002, India
Contact: +91-8800713533
Email: umasanjeevani@rediffmail.com
These contact details are published on the hospital’s current website.
2. Information We May Collect
Depending on how you interact with us, we may collect information such as:
Personal information
- Full name
- Mobile/telephone number
- Email address
- City/location
- Preferred appointment date or time
- Service or consultation requested
Enquiry information
If you voluntarily provide information about the reason for your enquiry, we may receive information relating to the healthcare service you are interested in, such as:
- Orthopaedic consultation
- Knee or joint treatment
- Spine consultation
- Arthroscopy
- Physiotherapy
- Diagnostic services
- Blood tests
- Home healthcare
- General medical consultation
- Other hospital services
Please do not provide detailed medical records, reports, prescriptions, diagnoses or other sensitive medical information through an advertising lead form unless specifically requested through an appropriate hospital channel.
Technical information
When you use our website, certain technical information may also be collected automatically, such as:
- IP address
- Browser/device information
- Pages visited
- Date and time of access
- Website interaction information
- Cookies and similar technologies
The exact information collected depends on the website functionality and technologies in use.
3. How We Collect Information
We may receive personal information when you:
- Submit a form on our website
- Request an appointment
- Contact the hospital by telephone
- Contact us through WhatsApp
- Submit a Facebook or Instagram/Meta lead form
- Respond to one of our advertisements
- Send us an email
- Visit or interact with our website
- Communicate with hospital representatives
Our website currently provides online appointment/contact functionality and lists telephone and email contact options.
4. How We Use Your Information
We may use the information you provide to:
- Respond to your enquiry.
- Contact you regarding your requested consultation or service.
- Schedule or confirm appointments.
- Provide information about relevant hospital services.
- Coordinate communication with the appropriate hospital team.
- Respond to requests submitted through Facebook, Instagram, WhatsApp or Meta advertising forms.
- Improve our website, communication and patient enquiry process.
- Maintain records relating to enquiries and appointments.
- Meet applicable legal, regulatory and administrative requirements.
- Send promotional or informational communications where you have provided the appropriate consent or where otherwise permitted by applicable law.
5. Healthcare Information
Healthcare information can be sensitive.
Uma Sanjeevani Hospital will use healthcare-related information provided by an individual only for appropriate purposes connected with the enquiry, consultation, healthcare service, administration, communication or other purpose disclosed to the individual, subject to applicable law.
Please do not submit detailed medical information through a Meta advertisement unless the form specifically requests it.
For medical advice, diagnosis or treatment, please consult a qualified healthcare professional.
6. Meta/Facebook & Instagram Lead Forms
If you submit your information through a Facebook or Instagram advertisement operated by Uma Sanjeevani Hospital, the information you provide through the Meta lead form may be shared with Uma Sanjeevani Hospital so that we can respond to your enquiry.
This may include information such as:
- Name
- Phone number
- Email address
- Appointment preferences
- Service/consultation selected
- Other information voluntarily provided through the form
We may use this information to contact you regarding your enquiry and requested healthcare services.
Meta separately processes information according to its own privacy policies and terms.
7. WhatsApp Communication
If you choose to communicate with Uma Sanjeevani Hospital through WhatsApp, your communication may be processed through WhatsApp/Meta’s services.
We may use WhatsApp to:
- Respond to enquiries
- Confirm appointments
- Provide appointment-related information
- Communicate regarding requested services
Please avoid sending highly sensitive medical information through WhatsApp unless the hospital specifically asks you to do so through an appropriate channel.
8. Consent
Where consent is required under applicable law, we will seek consent before collecting or using personal information for the relevant purpose.
When submitting a Meta Lead Form, website form or other enquiry, you should review the information provided to you and submit the form only if you agree to the stated purpose of collection and communication.
Where applicable, you may withdraw consent for future processing by contacting us using the details provided below.
Withdrawal of consent may not affect processing that we are legally required or otherwise permitted to continue.
9. Marketing Communications
If you separately consent to receive promotional or marketing communications, we may contact you through channels such as:
- Phone
- SMS
You may request that we stop sending promotional communications at any time.
A request to stop marketing communication will not necessarily prevent us from contacting you about an appointment, enquiry, healthcare service or other transaction that you have requested.
10. Sharing of Information
We do not sell your personal information.
Information may be shared with appropriate parties where reasonably necessary for the purposes described in this Privacy Policy, including:
- Authorised hospital personnel
- Doctors or healthcare professionals involved in responding to your enquiry
- Service providers assisting with technology, communications or administration
- Technology/platform providers such as Meta or WhatsApp where you use their services
- Legal, regulatory or governmental authorities where required by applicable law
We expect service providers handling information on our behalf to maintain appropriate confidentiality and security.
11. Data Security
We take reasonable administrative, technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no electronic transmission or storage system can be guaranteed to be completely secure.
You should therefore avoid sending unnecessary sensitive medical information through public forms, social-media messages or unsecured communication channels.
12. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including responding to enquiries, managing appointments, providing healthcare-related services, maintaining records and complying with applicable legal, regulatory and accounting requirements.
The retention period may vary depending on the nature of the information and the purpose for which it was collected.
13. Your Privacy Rights
Subject to applicable law, you may have rights relating to your personal information, including the ability to:
- Request information about personal data we hold about you
- Request correction of inaccurate information
- Request deletion where legally applicable
- Withdraw consent where processing is based on consent
- Request that certain communications cease
- Raise a complaint regarding the handling of your personal information
To make a request, contact us using the details provided below.
14. Data Deletion Request
If you want Uma Sanjeevani Hospital to delete personal information that you have provided through an advertising lead form, website enquiry, WhatsApp communication or other enquiry channel, you may contact us.
Data deletion/contact request
Email: umasanjeevani@rediffmail.com
Phone: +91-8800713533
Please include your name, contact number and, where possible, the approximate date and channel through which you provided the information.
We may need to verify your identity before processing a deletion request.
Certain information may need to be retained where required by applicable law or for legitimate legal, medical, regulatory or administrative purposes.
15. Grievance / Privacy Contact
For privacy-related questions, requests or complaints, please contact:
Uma Sanjeevani Health Centre Pvt Ltd
1, Dakshin Marg, DLF Phase 2,
Gurgaon, Haryana – 122002, India
Email: umasanjeevani@rediffmail.com
Phone: +91-8800713533
The hospital’s current website publishes this address, email and contact number.
Privacy/Grievance Contact Person: [Himanshu]
Designation: [Admin & Operations executive]
16. Cookies & Website Technologies
Our website may use cookies and similar technologies to operate the website, understand website usage, improve user experience and, where applicable, measure advertising performance.
You can control cookies through your browser settings. Disabling certain cookies may affect some website functionality.
If Meta Pixel, Google Analytics, Google Tag Manager or other analytics/advertising technologies are installed on the website, the hospital should update this section to specifically identify those technologies and their purposes.
17. Third-Party Websites and Services
Our website, advertisements or communications may contain links to third-party websites or services.
We are not responsible for the privacy practices of third-party websites or platforms.
You should review the privacy policy of any third-party service before providing personal information.
18. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or privacy practices.
The updated version will be published on this page with the revised “Last Updated” date.
19. Contact Us
For questions regarding this Privacy Policy or your personal information:
Uma Sanjeevani Health Centre Pvt Ltd
1, Dakshin Marg, DLF Phase 2, Gurgaon, Haryana – 122002
+91-8800713533
0124-4053508 / 0124-4053509
umasanjeevani@rediffmail.com
Uma Sanjeevani Hospital website